Global Capabilities Centres: Roadmap to the Future | India | Thomson Reuters

Global Capability Centres - Episode 3

Roadmap to the Future

Know how Indian Global Capability Centres are leading the global R&D efforts

22:02

GCCs are a strategic focus and essential value driver for organisations. Forward-looking GCCs have turned into global Centres of Excellence for processes, centralisation of which was thought of as unimaginable in the past. Such GCCs were able to envision, articulate the business case internally and successfully chart the journey of their evolution – all with a growth mindset.

So, what does roadmap to the future of GCCs in incorporating complex knowledge-based processes look like?

Discussion Points:

Internal roadblocks to an optimal GCC
Example of knowledge-based process as its one of the hardest to pitch due to local regulations, local consultants and language challenges
Internally navigating the organization, seat at the table, how to pitch internally with the example of a knowledge-based process
Why is it worth doing?
Business case – direct ROI
Business case – owning your data (data lakes, analysis etc)

Key Takeaways:

GCCs strategy of low-cost labour models
GCCs are leveraging automation & driving approaches to talent attraction
GCCs initiatives to improvise strategic roles
Transition from country specific roles to handling centralised operations
Finding solutions to ensure importance of GCCs in organisations
Analysis of holistic business requirement & context of organisations
Focus on how to bring out the best expertise in organisations
Importance of return on investment in new & established GCCs
GCCs will be focusing on customer experience & value-added services
Synergies & standardisation's pivotal role in making GCCs more prominent
GCCs have become global powerhouses for processes & centralisation
Enhancing business cases based on efficiency & compliance

Featured speakers

David Fox
Vice President and Managing Director - Corporate Business, Asia and Emerging Markets
Thomson Reuters

Milton Fernand
Head-Finance Business Services
Renault Nissan

Rajib Basu
Head-Record to Report & Bill to Cash
Bosch

Episode 1

Re-shaping NOW, Re-imagining NEXT

In the first episode by CNBC-TV18 & Thomson Reuters, watch the experts discuss the potential of knowledge-based processes and the role of technology.

Episode 2

Driving Value Leveraging Knowledge-based Processes

In this episode by CNBC-TV18 & Thomson Reuters, experts decoded the holistic approach GCCs have towards technology and how it can standardise processes.